Advancements in technology have helped the online casino industry flourish in recent years and that trend is expected to continue for the foreseeable future.
Live casino games have been amongst the main recent developments and 2023 is likely to see them become even more prevalent across the sector.
Online payments are also expected to deviate further towards digital technology, with increased adoption of open banking methods amongst the ways this may manifest itself.
Predicting the ‘next big thing’ in the casino industry is undoubtedly no easy task, particularly with technology evolving at such a rapid rate.
However, we have narrowed the field down to three technology trends that we believe will have a major impact on the industry over the next 12 months.
Artificial Intelligence
Artificial intelligence (AI) has already made its mark in the online casino sector and we expect its use to become even more widespread in 2022.
Casino operators already use AI to provide better customer service, with chatbots helping to resolve common queries to alleviate the workload on human support agents.
We expect AI to become more predominant in helping online casinos tackle gambling addiction by effectively using player data to identify issues.
AI has the power to identify problematic patterns and feed that information back to the operator, thus allowing them to address the situation and offer assistance.
Virtual Reality
Virtual reality (VR) technology has been on the cusp of breaking through in recent years, but 2022 could be the year it finally delivers the goods.
Many online casinos have invested significant resources into the technology, and the next 12 months are likely to see VR games become more commonplace.
Evolution Gaming are one of the leading innovators in this area – a point highlighted by their successful launch of a VR slots game earlier this year.
In an era where ‘stay home, stay safe’ is a mantra many people are living by, VR casino games are fully expected to take off in 2022.
Privacy-Enhancing Computation
Data privacy remains a major challenge for the online casino industry, especially in regions where operators face legislative and regulatory challenges.
Privacy-enhancing computation (PEC) offers a potential solution to the issue and has been forecast to have a big impact on the online casino sector.
PEC features three technologies that protect data including the creation of a trusted digital environment where sensitive data can be processed or analyzed.
Processing and analytics are processed in a decentralized manner, with the data and algorithms encrypted before these functions are carried out.
